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FREQUENTLY ASKED QUESTIONS ABOUT IMPRINT & ARTWORK

YOUR CUSTOM IMPRINT is probably the most important element of your promotional product. It is, in fact, the reason you distribute the product in the first place!

We'll do everything in our power to make certain you get the best possible imprint on any item you order from Chandler Marketing. We start by providing you information about the processes involved, and this page of Imprint & Artwork FAQs is a great resource for that purpose!

We've tried to anticipate nearly every question and provide an answer based on our 25-plus years in the promotional products business. Of course we can't anticipate every possible question. So, if you don't find the answer or the clarity you need here, please contact us
and we'll do our best to get you the information you need, regarding any of our products or service.

Feel free to phone us at 1-800-299-7513, or use our convenient web form


Imprint & Artwork FAQs

How can I be sure I'll receive the right product with an accurate imprint, just the way I want it?
After we receive your order, and usually within 1 to 2 Business days, we will send you a Proof Copy & Acknowledgment form which will require your inspection and approval before the order proceeds to scheduling or production. (You can see a preview of the "Proof/Ack" form by clicking the link in the lower right column of any page on our site)

Your PROOF COPY/ACKNOWLEDGMENT will include the following details:
1. Your order quantity
2. The item number and item name
3. The color of the item you are ordering
4. The imprint color to be used on your order, if it is an imprinted item
5. The unit cost of the item
6. Set-up cost and/or optional upgrade costs, if any are applicable
7. The shipping carrier that will deliver your order, usually UPS or Federal Express
8. The payment terms relating to the order
9. The date you require delivery, if applicable (Such as items for a specific event or function)
10. And Finally, a layout of the proposed imprint, including all text and logos so you can see how the imprint will appear. You will get to check spelling, addresses, numbers, and all the details to make sure we've understood your instructions accurately.

When we send you this Proof Copy & Acknowledgment form your order will be placed -ON HOLD- pending your approval.

You will be asked to check the details and the general layout thoroughly, and double check Spelling, Numbers, and information included in the imprint for accuracy. You will then need to sign, date, and return the OK'd form to us to remove the order from "HOLD" and move it forward through the scheduling and production cycle.

IF THERE ARE ANY ERRORS or omissions on the Proof Copy & Acknowledgment form, please advise us right away, and we will gladly make any necessary changes or corrections. A revised Proof Copy & Acknowledgment form will be sent.

We realize this process may require a few extra steps, but the time and effort is minimal when we consider how much the process ensures your satisfaction, and your satisfaction is of utmost importance.
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Do you charge an "Art Charge" in addition to Set-Up cost?
Rarely - Exceptions being when we have to recreate art from a non-electronic format, which always incurs added fees. Also, possible exceptions are when extensive or complex clean up or modifications of existing art are required. There are very few other unusual circumstances where an art charge may apply.

AND ALWAYS, if applicable, any additional fees for this service would be quoted for your approval before we would proceed with the process.
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How do I get my logo and text to you that I want printed on my products?
If you provide us good, sharp, high resolution artwork, we can often convert it and/or simplify it for the purpose of printing as a single ink color imprint. This modification sometimes incurs an additional fee, but usually not. If applicable, any additional fees for this service would be quoted for your approval before we would proceed with the process.
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How many lines can be printed on my item?
The imprint capacity for most item is measured by an imprint area rather than a number of lines and/or characters. The imprint area for each item is stated on the product page for the item being ordered. As long as the finished imprint will properly fit that area or space, the lines or characters do not matter.
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How will I know whether my information will actually fit the imprint area that is available?
Unless you are creating your imprint in a layout program and set the type and logo to the right size for the item you probably won't know for sure what will fit.
That being said, the best approach to take would be to provide us your logo electronically, tell us any and all additional text you want to accompany the logo, and let us set it all to see how it lays out.
We are going to send you a PROOF COPY & ACKNOWLEDGMENT on the order before production begins, and this way you'll be able to see for yourself how everything fits, before the order moves forward to production.
(You can see a preview of the "Proof/Ack" form by clicking the link in the lower right column of any page on our site)
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Can you change the size of my art to fit the imprint area available?
Yes, almost always, and the re-sizing of otherwise acceptable art does not incur any additional charge. In nearly every case, if we have good art to start with, we can scale it appropriately for the item you want to order, at no additional cost to you.
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What type of electronic artwork can you use for my order?
The preferred format is an Adobe Illustrator file in version 10 or earlier. Fonts within the artwork, if applicable, should be converted to lines. We can also usually work with EPS files, tiff files, and high resolution jpeg files. Other formats are not recommended.
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I don't have electronic art, can you use any other art besides electronic files?
Other forms such as faxing a copy, or mailing a copy of a previously printed product can sometimes be used only as a basis for recreating the art in an acceptable electronic format. Although that is always a possibility, it will almost ALWAYS incur additional costs. However, once we have recreated art for you, we will provide you with a copy of it that you'll have for future projects. If applicable, any additional fees for this service would be quoted for your approval before we would proceed with the process.
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What if my artwork is a little rough, or low resolution?
We can provide simple clean up of relatively good art, usually at no additional cost to you. Depending on the complexity of the art and the clean up needed, there occasionally may be an extra fee for such service, and if so, any additional fees for this service would be quoted for your approval before we would proceed with the process.
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If the item I order only includes a 1-color imprint, can additional colors be printed as an option or upgrade?
Yes, most of the time. The printing processes vary from item to item. A few are strictly limited to "one-color" imprints. Most items however, can be printed in multiple colors as an option. Typically that option would involve an additional Set-Up cost as well as a per piece "running charge" to print the additional color. Please contact us for a prompt quote to print multiple imprint colors on the item you are considering.
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What if my artwork is multicolor, but the item I want only includes a one-color imprint?
If you provide us good, sharp, high resolution artwork, we can often convert it and/or simplify it for the purpose of printing as a single ink color imprint. This modification sometimes incurs an additional fee, but usually not. If applicable, any additional fees for this service would be quoted for your approval before we would proceed with the process.
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Can I use your basic designs where applicable, and just add my logo and text to the stock design?
Absolutely. In cases where we have a stock design available, such as some of our Breast Cancer Awareness items for example, we encourage you to take advantage of our existing layout or design, and let us personalize the order by the addition of your logo or message as needed.
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